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Help finding a network hiccup, please?

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First post here! I have found a ton of useful info on here, so I finally decided to join. My name is Josh, and I am the network admin for a small computer repair shop/WISP. I am still way too new to a lot of this and could use some help. I will try to outline what we have without writing a small book :)

Our charter feed is 20/20 up/down through fiber

We have our "main network" that our web server, email server, cloud storage, etc. are all on, along with my pc, my bosses pc, and one other. Throughput is normal when connected to this network.

Next we have our "tech network" that consists of our techs repair pcs, any customer pc that is being worked on, and our free wireless cafe. Everything has good throughput here too.

Next is the WISP network. We use UBNT hardware (great stuff!) and do traffic shaping through a mikrotik routerboard. For some reason, our download speed is fine on here, but the upload is way down at 5m when it should be up around 20 (I know it wont be exactly 20, but 5 is way too low.) It just started happening lately, we have replaced all our switches with new ones, everything for the hardware LOOKS good. We throttle customers at 2/1 down/up, and the down is steady every time we test their speeds. Upload is horrendous though!

We also pump everything through pfSense firewalls and a wire-shark server, but I completely took that out of the picture to test if it changed anything and it didn't.

Does anybody have any slight idea? I can give way more info, I just didn't want to give too much to start with in case its something simple and I am just looking over it.

I even replaced our Cisco 2900 boarder router with a completely new router, which helped our internal network but didn't do anything for this.


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