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Question routing over new MPLS cutting over from ISP using Paytronix

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Hey, hoping anyone out there has seen this. I am assisting a company who has restaurant chains that use Paytronix. Pretty simple: The pilot site was using an ISP and firewall and has now decided to go over an MPLS backbone for all internal connectivity to the WAN. All works except the Paytronix app. Packet captures show syns but no acks for ivcollector port 1275 when attempting a connection. Is this a firewall rule within Paytronix? A routing issue?

Thanks for any input or ideas...


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