Hey Guys,
I received a call, from a client, earlier today saying that their broadband line (BT commercial) had been suspended due to non-payment.
They then told me that they'd paid the bill and was told that the line would be reconnected immediately. However their network is still down.
They also said that BT had told them, in a later call, to reboot their server (SBS2011) and everything would be fine. At which point I told them that piece of advice was questionable.
Strangely, though, they rebooted the server and the network was reinstated upon power up. Not what I was expecting.
Now, I'm more than happy to eat humble pie, if this is the case (you never stop learning, right?), however, with the understanding I have, this doesn't really make sense to me. Why would rebooting a server reinstate a broadband connection?
I have assumed that the line suspension was from BT's end and this picture corroborates that (which is what was displayed when I tried to access their Outlook Web App - IP obscured for privacy):
What that says to me, is that there is a redirect on the suspended IP. Which, in turn, suggests that the redirect is happening on BT's end. What I would expect to happen.
So, why would just rebooting the SBS2011 server reinstate the broadband connection? My immediate thought was the BT rep was just buying time because someone forgot to 'flip the switch' on their end.
Any suggestions would be appreciated because I have no prob's holding my hand up and saying 'yeah, OK, I didn't know that'. But if that's not the case I would like to be able to go back and say 'actually, what BT did has no relevance and what I said was correct' (thus saving a little face).
Cheers.
PS. I have searched both the web and spiceworks for answers but have found nothing.