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Cisco IPSEC VPN authenticates but no network access

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We have about 25 remote users that connect via the same VPN configuration. One recently stopped working; authentication appears successful, however, the laptop cannot access any of our network resources.

I attempted over two different network connections. I have also tried re-installing the Cisco VPN client, including making sure the VPN adapter is removed from Device Manager. So far, I have been unsuccessful in resolving the issue.


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