We use an application that is essentially cloud based. Beginning a few days ago, it began to show connectivity issues. I ran a tracert to the destination and I see a time out beyond our ISP's network.
We have a failover solution, and when I fail over, the tracert comes out clean.
I called our ISP and they claim that since it is beyond their network, there is nothing they can do.
What other course can you suggest to resolve this?
Here are the two tracert's for your info...
Tracing route to applicationscore1.iqmetrix.net [66.45.111.141]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms cp.local.tld [192.168.1.1]
2 1 ms 1 ms 1 ms 75-xxx-xxx-xxx.static.aldl.mi.charter.com [75.xxx
.xxx.xxx]
3 6 ms 5 ms 6 ms 10.182.68.1
4 6 ms 7 ms 6 ms dtr02allgmi-tge-0-1-1-3.allg.mi.charter.com [96.
34.34.210]
5 13 ms 11 ms 10 ms crr02aldlmi-bue-11.aldl.mi.charter.com [96.34.32
.128]
6 11 ms 15 ms 15 ms bbr01aldlmi-bue-2.aldl.mi.charter.com [96.34.2.1
0]
7 16 ms 15 ms 15 ms bbr01sgnwmi-bue-5.sgnw.mi.charter.com [96.34.0.5
5]
8 17 ms 17 ms 18 ms be4041.nr21.b016069-0.dtw04.atlas.cogentco.com [
38.122.60.5]
9 17 ms 19 ms 19 ms te0-2-0-5.rcr21.dtw04.atlas.cogentco.com [154.24
.0.133]
10 18 ms 19 ms 19 ms te8-4.ccr01.tol01.atlas.cogentco.com [154.54.2.9
8]
11 22 ms 21 ms 21 ms te0-2-0-1.ccr21.cle04.atlas.cogentco.com [154.54
.28.86]
12 26 ms 25 ms 31 ms te7-2.ccr01.buf02.atlas.cogentco.com [154.54.44.
81]
13 38 ms 39 ms 33 ms te0-0-0-9.ccr21.alb02.atlas.cogentco.com [154.54
.42.242]
14 39 ms 35 ms 36 ms be2107.ccr22.jfk02.atlas.cogentco.com [154.54.3.
93]
15 38 ms 36 ms 37 ms be2325.ccr21.jfk04.atlas.cogentco.com [154.54.47
.30]
16 40 ms 39 ms 51 ms qwest.jfk04.atlas.cogentco.com [154.54.9.2]
17 * * * Request timed out.
18 44 ms 43 ms 44 ms 65.119.198.66
19 104 ms 103 ms 103 ms crl3cr1-te-0-0-1-2.sgns.net [66.179.228.246]
20 104 ms 109 ms 103 ms wdl2cr1-te-0-0-0-2.sgns.net [66.179.228.229]
21 111 ms 106 ms 103 ms wdl1cr1-te-0-0-1-0.sgns.net [66.179.228.209]
22 105 ms 104 ms 105 ms den3cr2-te-0-0-0-2.sgns.net [66.179.228.194]
23 105 ms 105 ms 105 ms aur1cr2-te-0-0-0-3.sgns.net [66.179.228.169]
24 103 ms 105 ms 107 ms aur1cr1-te-0-0-0-0.sgns.net [66.179.228.173]
25 104 ms 117 ms 103 ms thnir7-ae-3-0.sgns.net [173.252.146.89]
26 106 ms 103 ms 105 ms 66.45.111.141
Trace complete.
Trace 2
Tracing route to applicationscore1.iqmetrix.net [66.45.111.141]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms cp.local.tld [192.168.1.1]
2 43 ms 39 ms 40 ms xxx.sub-xxx-xxx-xxx.myvzw.com [66.xxx.xxx.xxx]
3 41 ms 37 ms 40 ms 58.sub-69-83-69.myvzw.com [69.83.69.58]
4 40 ms 35 ms 32 ms 65.sub-69-83-77.myvzw.com [69.83.77.65]
5 51 ms 40 ms 48 ms 194.sub-69-83-69.myvzw.com [69.83.69.194]
6 40 ms 38 ms 39 ms 24.sub-69-83-67.myvzw.com [69.83.67.24]
7 41 ms 46 ms 39 ms 24.sub-69-83-67.myvzw.com [69.83.67.24]
8 37 ms 39 ms 38 ms 1.sub-69-83-67.myvzw.com [69.83.67.1]
9 44 ms 47 ms 38 ms xe-2-0-0.GW7.DET5.ALTER.NET [152.179.239.57]
10 65 ms 63 ms 59 ms 0.so-5-2-0.XT4.ATL5.ALTER.NET [152.63.80.62]
11 64 ms 58 ms 63 ms GigabitEthernet7-0-0.GW11.ATL5.ALTER.NET [152.63
.80.53]
12 61 ms 60 ms 60 ms sungard-gw.customer.alter.net [157.130.76.90]
13 117 ms 94 ms 93 ms 66.179.229.101
14 97 ms 100 ms 98 ms dal2cr2-te-0-0-0-2.sgns.net [66.179.228.102]
15 105 ms 94 ms 105 ms dal2cr1-te-0-0-0-0.sgns.net [66.179.228.117]
16 88 ms 98 ms 93 ms aur1cr2-te-0-0-0-2.sgns.net [66.179.228.113]
17 101 ms 97 ms 99 ms aur1cr1-te-0-0-0-0.sgns.net [66.179.228.173]
18 92 ms 101 ms 100 ms thnir7-ae-3-0.sgns.net [173.252.146.89]
19 95 ms 108 ms 92 ms 66.45.111.141
Trace complete.