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VOIP phone can't ping switch through VPN Tunnel, but all other machines can

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Hi - this is my first post here so here it goes...

I have a jobsite with IP address range 192.168.11.0/24 that is connected via VPN to a regional office with IP address 192.168.18.0/2. 

  • We have shoretel phones on the jobsite that cannot reach/ping the regional office. 
  • Any of the laptops at the jobsite can ping or tracert the regional office just fine. 
  • the regional office can ping/tracert the phones and laptop just fine as well.
  • This a small job site and small regional office so no VLANs

We've reset the shoretel phones with same result.  Please help.  If there is anything unclear, please ask.

Thanks for any input you may have!

-Peter


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