When using RDP to connect to one of the servers at a client's site I get a black screen. I have tried the following to correct the problem with no luck:
- RDC > Show Options > Experience and unchecked everything except "Reconnect if the connection is dropped"
- RDC > Show Options > Experience and set "Choose your connection speed to optimize performance" to "Detect connection quality automatically"
- RDC > Show Options > Display and set the display size to 800 x 600 (interestingly enough the only options for Colors are "High Color (16 bit)" and "High Color (15 bit), tried them both)
- Tried pressing Ctrl>Alt>End, nothing happened
- Opened a command prompt and ran Text
1
psexec \\problemserver cmd
(hasn't timed out, but has been sitting there "Starting PSEXESVC service on problemserver..." for over 30 minutes) - (Running Text
1
sc \\problemserver query
also sits there forever)
The server in question is their primary file server, and connecting to the shares works without any trouble.
I've had this happen on three other servers at this client's site and physically powering off the servers then booting them back up has fixed the problem, but I would much rather try to find a better way to fix the issue.
The 4 servers this has happened to are all Server 2008 R2, two of them are Hyper-V Hosts with File Services running and two are file servers. (Maybe a problem with 2008 R2 File Services?)