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Prevent one user from consuming all the bandwidth

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I have a network of about 20 users and when one user starts a large download, that one download consumes all the bandwidth and the rest of the 19 users are left with crippling speeds.

I'm using AT&T with 18 Mb/s down and 1.0 Mb/s up.

Question 1: Do ISP's build any kind of QoS into their modems to address this issue?  I just switched from Time Warner Cable to AT&T and didn't have this issue with TWC.

Question 2: I have a switch that supports QoS, but since the switch sits behind the firewall, if I limit bandwidth then it limits the bandwidth for both LAN traffic AND internet traffic.  I only want to limit bandwidth on my internet traffic to prevent bottlenecks.

Thanks,


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