Hello! I'm the IT person at a church. We use a system call ACS (Automated Church Systems) that tracks everything (membership data, contributions, attendance, etc.) Recently our Finance Mgr has been receiving errors and I don't feel like I'm getting anywhere with the vendor. Wanted to see if anyone had some thoughts...I'll briefly recap situation below.
About 2 months ago, Fin Mgr (who is the only one that uses the finance module of the program) started receiving quite a few access violation errors from the program. She was running a Dell PC with Win 7 (all software versions are current). Called the vendor multiple times and we tried a few system-specific things to clear the violation(s) - they would clear up for a time period. Then it was where she was getting the errors every couple of hours. It wasn't always on the same program/file - there were a handful of them. To get rid of the errors, we had to exit the program and run some program-specific utilities to clear some files.
Vendor then started looking at PC-specific things...setting some exclusions in our antivirus (we use SEPM), lowering the UAC, changing some file permissions, etc. For a short period of time things seemed better but ultimately, errors returned. We tried booting up in Safe Mode and didn't seem to get any errors so vendor suggested that there was a program/service causing the errors and washed their hands of the issue. (In all fairness, we were only in Safe Mode for about 10 minutes - nothing long term but we were receiving errors so frequently at that time that should have given us one if it was going too.)
I didn't want to try and track down program/service giving errors (didn't seem to be anything on this PC that wasn't on others but again, this user is the only one doing financial-specific things.) As I was leaving on vacation, and there's no one else here that does IT, I decided to wipe the hard drive and upgrade to Win 8.1 (I had some other XP machines I was upgrading). Once I did that, the errors stopped...for about 2-3 weeks. Now they are creeping back up again. Have gone through "the drill" with the vendor. Our Fin Mgr is on vacation the rest of the week and I plan to call the vendor today and have a long talk with someone a bit higher up in the support chain. I feel this is ridiculous!!! Seems many of the support techs want to blame the AV software (SEPM). Thoughts on this?? I had thought I could uninstall SEPM on her PC only and put some other type of AV on her PC in the meantime (AVG, etc.) just to see if that might be a cause but am really at a loss of where to go on this.
Any thoughts appreciated!!!
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Software suddenly giving access violation errors
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