we have this kyocera 3500i copier that has been nothing but a thorn in my side since we got the *^ thing.
issue we are having now is that occasionally a job will just get stuck on the printer at "processing", it will just sit there, and you cannot tell what job, who sent it, nothing.
so you try to cancel the print job, and it sits there and sits there, usually we wait 5 minutes if it has not cleared by then, reboot the printer, and the job is gone, and everything else that was backing up behind it starts to print.
tech guy calls kyocera support, and they tell him "it's a network problem".
the *(&%^&@! you say!
I'm not aware of any issues going on right now, the copiers that were there before NEVER had an issue like this.
what is the best way to prove that there is no network issue involved here?