We see a lot of node time outs on the AMAG software, a lot to us is 5 to 10 times per door across our network in a 24 hour period. Sometimes it will be a large batch of the nodes at the same time. Currently we
have 13 nodes across our network in 4 different buildings. Half of the nodes us
POE and the other half use power injectors with battery backups. Each building
in our network is its own subnet and vlan back to our core layer three switch.
We have pinged the nodes from multiple locations and servers with the exact
same results on all nodes. The pings will come back with a beautiful <1ms response
for a few minutes then jump to over 160ms, then go non responsive to one ping
and suddenly back to <1ms.
Any one with experience on Door access control systems have an idea where to start. The company that sold and installed our system lost the staff that know anything about the system.