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Vendor recommends disabling netbios to get their program working

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Hi

We received an update to a third party program last week. Unfortunately, it keeps crashing. Its not vital to everyday operations, but is used several times a week. A colleague contacted the vendor, and their support recommended turning off netbios on our servers. Apparently this solution had worked on another site last year. 

Now, is it just me, or is this a very dangerous suggestions to make? Whether you agree with disabling Netbios in general, it surely is something you would only do after careful research and testing. Who knows what other applications or services would stop working.

Of course, my colleague asked for another solution, but the vendor seems to have this solution stuck in their minds and its slowing progress. How would you recommend dealing with this issue?

Thanks


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